Privacy Policy

Effective from September 2023

Respect for privacy and confidentiality is an important concern for Charles Daoud (hereinafter “we”, “us” or “our”). For this reason, Charles Daoud ensures that effective control measures are put in place to protect the confidential nature of the personal information in its custody.

This Privacy Policy (the “Policy”) describes how Charles Daoud collects, uses, communicates and stores the personal information that you may provide in connection with your use of the Charles Daoud website (the “Website”) or the services provided by Charles Daoud (the “Services”). It also informs you of Charles Daoud's commitments in terms of management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.

Who is the Policy for?

This Policy applies to anyone who communicates or interacts with us, regardless of the means used, whether you are a customer or someone who uses our Platforms or our Services. Our employees and individuals who respond to our job postings are subject to a separate privacy policy.

  • What is personal information?
    Any information which concerns a human person and allows, separately or combined with other data, to identify them. This may include, for example, your name, email addresses, contact details and any similar information provided to Charles Daoud. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable person.

  • Sources of personal information
    We collect personal information about you from:

    • You:

      • When you provide this information to us directly, and

      • When personal information about you is automatically collected as part of your use of our services.

    • Third parties, when they provide us with personal information about you. Third parties who share your personal information with us include:

      • Service providers. For example, we may use service providers to analyze how you interact and engage with our Website or services, or third parties may help us provide you with customer support.

  • Personal information you voluntarily provide
    When you visit our Website, participate in a contest, promotion, survey or create an account on the Website or use our services, you may be asked to voluntarily provide us with certain personal information (such as your name, address email address, postal address and telephone number) so that we can communicate with you more easily and provide you with the services you wish to obtain.

  • Personal information automatically collected
    Cookies — When you access the Website, we use a browser feature called a "cookie" to automatically collect certain non-identifiable information about users, such as the Internet protocol (IP) address that identifies the computer, IP address of the Internet service provider, the name and version of the Web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses the Website, the operating system used, sections of the Website visited, web pages read and images viewed and materials posted on the Website or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website.

    We use cookies to administer our Website, our services, and to analyze how our site and services are used. They also allow us to better understand your interests and provide you with a more personalized online experience. You can reset your browser to notify you if you receive a cookie or refuse cookies. However, if you refuse cookies, you may be unable to use some of the features of our Website.

  • By using our Website, you acknowledge that we use essential cookies and you consent to the use of non-essential cookies.

Purposes for which we collect personal information

Charles Daoud uses personal information collected from you for the following purposes:

  • Respond or follow up on requests for online services, questions or comments that you send to us;

  • Carry out analyses and statistics on our audience, our customers and the use of our Services, in order to better understand the interests and preferences of our customers;

  • Perform analyses of user data in an aggregated and anonymous manner;

  • Take any other action for which personal information was collected;

  • For other purposes described in this Policy or permitted by law.


Tracking Information – Charles Daoud may use non-identifiable information about its users to create general tracking information reports regarding the demographics of users of the Website or our Services. This non-identifiable information is used for system and Website administration, to better understand your interests and to improve the site.

Electronic communications – If you provide your email address Charles Daoud may occasionally send you commercial electronic messages in the form of email, including to inform you of our promotions, important updates, or offer you a new service or product , including those offered by entities that are part of the same group of companies.

Disclosure of Personal Information

We cannot communicate to a third party the personal information contained in the file we hold about you, unless you consent in writing or if the law provides for it (in the case of an investigation by judicial officers for example) . In particular, we may communicate to a third party the personal information contained in the file that we hold about you if this communication is made for the same purposes.

The sending of personal information concerning you outside Charles Daoud is then done in such a way as to ensure its confidentiality, even if you are the recipient.

Disclosures to Our Service Providers – We may also share your information with third party vendors, consultants and other service providers we employ for the purpose of performing tasks or rendering services on our behalf. These entities include, but are not limited to, our payment processing providers, website analytics companies (e.g. Google Analytics), business intelligence service providers, email service providers (e.g. Mailchimp) , and advertising partners.

Disclosure to Government Agencies — We may disclose personal information about you to government agencies that are authorized by law to obtain such information, or when Charles Daoud has reasonable grounds to believe that such information may be useful in connection with an investigation into illegal activity, or to comply with a subpoena, arrest warrant or order of a court, person or agency of competent jurisdiction requiring the production of information, or to to comply with the rules of a court regarding the production of records or information, or to protect the rights and property of Charles Daoud.

Business Transaction – If Charles Daoud undergoes a merger or other restructuring, it may disclose your personal information to the organization resulting from this merger or other restructuring.

Holding and security of personal information

Detention – The personal information that we hold about you is recorded in an electronic file whose objective is to allow you to benefit from the Charles Daoud service offering and additional services.

Security – We take and apply the necessary and appropriate security measures to ensure the confidential nature of the personal information in our possession, protect it against loss, destruction, theft, as well as against consultation, communication, reproduction, unauthorized use and modification. The personal information contained in the files is therefore only accessible to people who need to know it in the performance of their duties and who consult it only when necessary.

However, due to the nature of the Internet and the technologies resulting from it, the risks associated with security and confidentiality cannot be eliminated and Charles Daoud cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.

Where possible, we ensure that the personal information contained in the file we hold about you is up to date before using it to make a decision that concerns you.

Right of access, rectification and deletion

By contacting Charles Daoud at charles@charlesdaoud.com, you can:

  • Request access to your personal information and obtain information regarding the collection, use and disclosure by Charles Daoud of this information;

  • Request to modify or update your personal information; And

  • Request to delete your personal information.

    • Subject to certain exceptions provided by law, you will be able to obtain reasonable access to the personal information that we hold about you and you will have the right to question the relevance and accuracy of this information and to have it amended need. You can help Charles Daoud maintain the accuracy of information about you by notifying Charles Daoud of any necessary changes.

      When you make a request to delete your personal information, it will be processed in accordance with applicable laws. Please note that Charles Daoud may still retain some of your personal information to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which the company collected it.

Refusal and withdrawal of consent

By contacting Charles Daoud at charles@charlesdaoud.com, you can withdraw or modify your consent to the use and disclosure of your personal information or refuse to participate in certain uses and disclosures, subject to legal restrictions or contractual. If you refuse to provide us with your personal information or to give us the required consents regarding it, it may be impossible for us to do business with you or provide you with the services requested.

Cookies – You can block the use of cookies by activating the setting for this purpose in your browser. For more information on how to block cookies using the settings provided for this purpose in your browser.

Duration of retention of personal information

We retain your personal information for as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we will need to retain certain information because, among other reasons, the law requires it. When this information is no longer needed, it is destroyed. As part of the process of destroying information, we observe strict rules and also take care to prevent any unauthorized person from having access to it.

Modification of the Policy

We may make changes or additions to this Policy at any time and we therefore encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.

How to join us

If you have a question, concern or complaint regarding the protection of your personal information or our practices in this area, you can contact the Personal Information Protection Officer by email at charles@charlesdaoud.com. You can also contact us by mail at our head office: 171, rue Glendale, Rosemère (Québec) Canada J7A 3P2. Mention your name and contact details, the nature of your request or complaint, and any other relevant information.

Communicate with the Charles Daoud team by email or via a contact form.